IT Services & Support

In the creative industry, the quality of your work is what sees you win and keep business. So the last thing you want is to be distracted by technology issues. At Digital Arena we work behind the scenes to make sure that your instruments are in perfect tune. As Apple Mac and Adobe Creative Cloud support experts, we have your studio covered.

Helpdesk & Remote IT Support

When your team needs help they need help now! Our experienced Helpdesk Crew are a phone call away and understand the tight deadlines and urgency required to keep your team and business running efficiently.

Infrastructure

Want to upgrade your Team’s hardware but don’t want downtime? Our Integration Team takes the stress out of IT deployment, providing spare hardware and remote support - allowing your team to stay focused on what they do best.

Consulting

Internet is a critical element in your business so we partner with the best telco providers to provide you with fast and reliable services. From Business Grade UFB and Premium Fibre to cloud or on-premise PBX telephone solutions, we take the supply of your internet solutions seriously.

What more we offer

Not every company needs proactive or managed IT support. For some businesses, calling your IT provider when you need help or when you know you have an upcoming need is more economical and more valuable. This type of support is good for the smaller business or companies that do not rely heavily on their IT systems to keep their business running. Procodev had been doing time and materials support from day one and we understand that just because you are not ready or in need to engage your outsourced IT solution provider at a high level does not mean you should sit waiting days for help.

  • Onsite
  • Remote
  • Block Hour

Have an IT project that you don’t have the time or the on-site skillset to implement successfully?

Our engineers follow industry “best practices” and make sure our clients take appropriate steps to insure the most common issues are avoided in the design/planning phase. This is one of the most overlooked aspects of any project implementation or rollout and it is critical to a successful project.

From virtualization and storage projects to application upgrades or end user system refresh projects we can provide the expert skillsets necessary to make these projects a success.

Are you a solo IT administrator or do you have an IT department but need help? Problems that arise day to day from having any kind of IT system whether large or small should be addressed in a timely fashion. Sometimes you need help and we offer fully customizable support plans; your users will have access to our remote helpdesk team via a toll free number, electronic ticketing system and remote control abilities. Your employees should not have to wait to have an issue addressed.

Let Procodev take care of these day to day issues while you focus on the larger IT
picture for your company. At Procodev, we have invested greatly in our management tools and electronic ticketing system. You don’t need to reinvent the wheel, leverage our systems.

Some of our Remote Helpdesk features include:

  • Outsourced helpdesk
  • Vacation coverage
  • System refresh projects
  • Application upgrade/rollout projects

Have Questions?

What do I do when my computer crashes?

There are many reasons why a computer may just stop working or “freeze”. Most of the time there isn’t much we can do about it, it is a fact of life that computer programs have become so complex that occasionally users will experience problems even when performing common tasks. When your computer no longer responds to keyboard commands your best bet is to restart the computer.

How do we get started?

Contact us and ask about our complimentary print assessment. We’ve found that most of our customers weren’t sure exactly how many devices (networked and stand-alone) they had onsite, or specifically what those devices were costing them. Our comprehensive print assessment can provide you with a fact-based report on the current state of your print environment and identify opportunities for improvement. Your printing is probably costing you a lot more than you think. Why not take advantage of the latest technology and bring a new level of efficiency, cost savings and management control to your print environment?

How can I update my Microsoft Windows computer?

If you are running Microsoft Windows 7, Windows 10, or a later version of Microsoft Windows, you are eligible to update Microsoft Windows, and in some cases, your computer hardware with the latest drivers through Microsoft’s update site, visit http://windowsupdate.microsoft.com. In most cases your computer should be set to automatically update when a new update becomes available.

If I format or erase my hard drive will it remove a virus?

If your computer is infected with a virus formatting or erasing the hard disk drive and starting over will almost always remove any type of virus. However, keep in mind if backups have been made that contain the virus, other media or drives connected to the computer have a virus, your computer is connected to another computer on a network with a virus, and/or the virus is stored on some other type of software you use with your computer it can become re-infected if not properly protected.