Helpdesk & Remote IT Support
What more we offer
Not every company needs proactive or managed IT support. For some businesses, calling your IT provider when you need help or when you know you have an upcoming need is more economical and more valuable. This type of support is good for the smaller business or companies that do not rely heavily on their IT systems to keep their business running. Procodev had been doing time and materials support from day one and we understand that just because you are not ready or in need to engage your outsourced IT solution provider at a high level does not mean you should sit waiting days for help.
- Block Hour
Have an IT project that you don’t have the time or the on-site skillset to implement successfully?
Our engineers follow industry “best practices” and make sure our clients take appropriate steps to insure the most common issues are avoided in the design/planning phase. This is one of the most overlooked aspects of any project implementation or rollout and it is critical to a successful project.
From virtualization and storage projects to application upgrades or end user system refresh projects we can provide the expert skillsets necessary to make these projects a success.
Are you a solo IT administrator or do you have an IT department but need help? Problems that arise day to day from having any kind of IT system whether large or small should be addressed in a timely fashion. Sometimes you need help and we offer fully customizable support plans; your users will have access to our remote helpdesk team via a toll free number, electronic ticketing system and remote control abilities. Your employees should not have to wait to have an issue addressed.
Let Procodev take care of these day to day issues while you focus on the larger IT
picture for your company. At Procodev, we have invested greatly in our management tools and electronic ticketing system. You don’t need to reinvent the wheel, leverage our systems.
Some of our Remote Helpdesk features include:
- Outsourced helpdesk
- Vacation coverage
- System refresh projects
- Application upgrade/rollout projects