Voip

VoIP, or Voice over Internet Protocol technology, uses software to make phone calls over the Internet as opposed to using the hardware of a traditional telephone. VoIP uses sound information to communicate over broadband Internet connection, WIFI, or cell phone data networks (3g, 4g, etc.). This technology greatly benefits call centers with remote and traveling employees who can make calls from any location as long as they are connected to the Internet. We also include advanced communication tools like an automatic dialer, which automatically dials telephone numbers and can initiate a recorded message or connection to a live person when the receiver picks up.

CRM

Customer relationship management (CRM) systems help call centers track and organize information regarding previous interactions with customers as well as any known demographic details to maintain positive relationships with customers. CRM systems have been proven to bring further sales growth for businesses by helping them respond to specific and individual customer needs. Procodev provides CRM system integration using advanced technology, allowing full surveillance and trading follow-up.

What we , deliver?

High Quality Voip Calls
The cheapest VoIP tariffs on the market
Unlimited international communication
Installing for free
Access to calls to many countries of the world
Complete technical support 24/7 days a week

Latest News / Blogs

What Will My First Two Weeks of Enterprise VoIP Look Like?


When you get a new service, you might have so many new features that you’ll get overwhelmed. Focus more on the basics in the first month or two, then look into their web site or YouTube channel to learn more advanced features. You’ll have to set up things like voicemail and the auto-attendant right out of the gate, so make sure you can handle how these features work, because they might be different than the system you’re used to.

What New Enterprise-Class Features Should I Learn About?

Once things are humming along, you’ll need to learn about the more advanced features. It might integrate with a popular CRM, work with social media, have a conference call feature, there’s too many to list. So be ready for round two.

How Reliable is the Service, and What Recovery Plans Do You Have in Place?

Your VoIP provider of choice should have redundant backups, and be able to handle a situation without loss of service. Natural disasters and directed attacks against a provider can cripple a data center. Ask what measures they have to handle these unforeseen circumstances. You can also look on social media to see if, and then how, they had to deal with previous outages.

What Will I Have to Live Without Once I Make The Switch to VoIP?

Once you migrate to enterprise VoIP, it may be curtains for some of your existing equipment and some services may not be compatible without an adapter. Fax machines are a casualty, but you might have to reconfigure your alarm systems or your overhead paging system. Find out what works and what doesn’t, and if you need to keep using the equipment you have, see how you can adapt it to your new system.

Enterprise VoIP is ready when you are. If you have a hiring frenzy or a huge layoff period, VoIP can scale up or down in on-demand with a click of a button. You never have to worry about paying for a service you won’t use or being unprepared for a spike in demand.

Both apps and IP phones can connect to enterprise phone systems and get all the services you use at your desk. You’ll even have the same outbound caller ID. Features like Find Me/Follow Me ensure that no matter where you are, or which device, you’re never out of touch.

On the other hand, if you are in a position where you don’t want to be interrupted, enterprise VoIP has a host of features that let you concentrate on what’s in front of you. You can manually set a phone to “Do Not Disturb” mode, or you can set custom hours and rules for calls. You can set some calls to go to another colleague, and others to go straight to voicemail, and some can always get through no matter what.

With VoIP, because you’re already using the Internet, you can integrate and sync with other cloud-based services. To name a few, that includes CRM services, social media, collaboration apps, recruitment, accounting, and email.